The VIP Level Experience Arrives at NH Collection Eurobuilding

By NH | 12:38

On May 27th, we had an extraordinary experience at NH Collection Eurobuilding: the grand international opening of the VIP Level. This is a new and exclusive premium customer service concept now available at the hotel that, without a doubt, will elevate our clients’ visits to a new, never-before-seen level.

This new experience, which will later be available in other NH Collection hotels around the world, offers exclusive services before, during, and after your stay. All of this is to guarantee a unique, personalized, and differential experience from brought to you by our premium brand, NH Collection.


“With the introduction of our new VIP Level, the customer’s experience reaches a very high level, which will make staying at the hotel in the city of Madrid something unique,” said Hugo Rovira, General Director of the Spain, Portugal and Andorra Business Unit of NH Hotel Group.


To achieve this, the VIP Level includes exclusive Guest Relations, a VIP Lounge, private reception, early check-in starting at 12:00pm and late check-out from 2:00pm, welcome details in the room, a private area in the breakfast room, secretarial services, access to the Fitness & Wellness Center in the Metropolitan Eurobuilding, and the possibility of a priority reservation in DiverXO, David Muñoz’s restaurant which is the only three Michelin star restaurant located in this hotel, as well as access to priceless experiences for MasterCard clients.

We did not want this extraordinary experience to be limited to the hotel, so we sought to extend it to the entire Madrid visit. As such, guests staying on the VIP Level can also enjoy an array of additional services, such as Personal Shopper, private transport, perks at El Corte Inglés on Paseo de la Castellana (a welcome drink and tapa, a 10% Reward for foreign tourists, and Tax Free benefits just for clients from outside the European Union), a VIP Card for Las Rozas Village, prestige service from Europcar, admission to the Museo Nacional del Prado and the Thyssen-Bornemisza Museum, and the possibility of reserving the Real Madrid VIP Box.


Back at the hotel, everything on the VIP Level is thoughtfully planned so that guests can enjoy total comfort, privacy, and exclusivity, both in the common areas as well as, of course, in the rooms.

In total, we have 64 VIP Level rooms: thirteen 36m² Premium rooms with a view, twenty-four 40 m² Premium rooms with a terrace, four 60m² Junior Duplex Suites, two 110 m² Junior Suites with a private terrace, and one 150 m² Presidential Suite.


In addition, VIP Level guests have access to a VIP Lounge on the hotel’s top floor, where they can enjoy a light breakfast, a selection of newspapers, and a bar with drinks and delicatessen snacks in a private room open the whole day.

We provide everything that is necessary to make staying at the hotel a premium level experience, and ensure that our guests truly feel extraordinary, which is our main goal. Don’t hesitate, reserve a VIP Level room and turn your experience into something unique.



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